Refund policy

RETURNS & REFUND

At ALAYS Jewellery, we want your shopping experience to be simple, smooth and enjoyable. Below you’ll find everything you need to know about our return and refund.

RETURNS & REFUNDS

We want you to be happy with your ALAYS Jewellery purchase.

If you change your mind, you may have the right to cancel your online order within 14 days of receiving it under UK consumer law. Please contact us before returning an item so we can explain the return process.

For change-of-mind returns, items should be unused, unworn and returned in their original condition and packaging.

Some exceptions may apply, including certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, where the legal conditions are met.

Return postage costs for change-of-mind returns are the customer’s responsibility, provided this has been made clear before purchase.

Your statutory rights are not affected by this policy.

Refunds

Once we receive and inspect your return, we will contact you regarding your refund.

Where a refund is due, it will be processed to your original payment method in accordance with applicable consumer law.

Original standard delivery charges will be refunded where required by law. Additional costs for a more expensive delivery option may not be refundable.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.

Email: alaysjewellery.info@gmail.com

Please include your order number and clear photographs of the item and packaging so we can assist you.

We will work with you to resolve the issue in accordance with your statutory rights.

CONTACT US

If you have any questions about shipping, returns or your order, please contact us at:

ALAYS Jewellery
Email: alaysjewellery.info@gmail.com

We’re happy to help!